Why crm integration?
42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications. (Forrester)
How Do We Do It?
Improve customer satisfaction. Know your customers when they call.
Increase Productivity. Complete more calls in less time.
Make informed decisions. Detailed and accurate view of customer calls.
Call and Screen Transfer
Reduce costs by minimizing the call handle time between agents.